SUFFERCOM

Item: Vodacom
Rating: 1
Author: Muneiwa M

I am having the worst experience with Vodacom this year. I have 3 contracts with them and all of them I can’t wait to end and I cancel them shem.

I don’t have internet since Friday and this is not the 1st or 2nd time this is happening, having to call them to sync the signal won’t do for me.

You might be asking then how am I writing this review without internet? Well I am using my wife’s MTN hotspot.

Can you rectify your network please as we are suffering. My whole house is dependent on your network at the moment. Our schooling, business and work depends on it.

Last night I even missed the Springbok’s semifinal game because of you. So I decided to call your 135 customer care for the lady helping to drop the line and not bother to call me back.

I AM FED UP WITH VODACOM SHEM. PROBLEM AFTER PROBLEM AND CAUSING ME HARD EARNED MONEY.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

22 Oct 2023, 15:58

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply22 Oct 2023, 15:58

Official

Best regards,

Vodacom's replyOfficial

24 Oct 2023, 09:10

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. RegardsVodacom Consumer Website Team

Best regards,

Vodacom's reply24 Oct 2023, 09:10

Official

Best regards,

SUFFERCOM

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