TH
Tania H

1 reviews | Active since Nov 2011

07 Apr 2022, 13:54

Sudden increase of line rental fee

Vodacom has increased my monthly line rental in the middle of my contract. I called to query it and the customer care person says that it is in my contract that they can change the value at any time. (probably true, I don't recall this being pointed out at the time). I signed a contract for a particular value, so how is it legal to increase in the middle of the contract! What if someone can no longer afford the increased rates, will they now get blacklisted for being unable to pay a contract fee they didn't agree to. I moved to Vodacom expecting better service. I was very wrong!

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Replies (1)
Vodacom
Vodacom's reply07 Apr 2022, 14:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team