WL
Winnie L
1 reviews | Active since May 2013
27 Sept 2017, 16:37
Sudden increase in data usage
As I have wifi at most places I work and visit. Since the end of June I have received notifications that I have run out of data by mid month every month since. This has NEVER happened before and I have ensured that my cellular data is switched off. Still I get these notifications every month. How is this even possible? I’d love to know what changed?
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
27 Sept 2017, 17:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Sept 2017, 17:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Sept 2017, 10:25Dear Winnie,
Thank you for your patience.
I've responded to you via SMS with feedback.
Regards,
UW
Best regards,
Vodacom's reply29 Sept 2017, 10:25
Official
Dear Winnie,
Thank you for your patience.
I've responded to you via SMS with feedback.
Regards,
UW
Best regards,