TR
Tania R
1 reviews | Active since Feb 2015
30 Mar 2015, 11:43
Sudden increase in contract price mid contract??
Since when can Vodacom increase the price of a contract in mid contract??? There has been no warning, no negotiation and as far as I am aware the price is fixed for the period of 24 months. What if I suddenly feel like paying less? I see from your facebook page it has happened to most of your customers - with no warning or negotiation. I am going to change the debit order to a stop order and make sure you cannot increase the amount since you are def not a company with which I choose to have a debit order any more. Nowhere in my contract does it state you are entitled to raise the cost of the package at any stage. This increase is *******.
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Replies (1)Vodacom's replyOfficial
30 Mar 2015, 16:28Hello Tania R,
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
Vodacom's reply30 Mar 2015, 16:28
Official
Hello Tania R,
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
