BC
Byron C

1 reviews | Active since Oct 2017

12 Dec 2017, 10:56

Sudden cancellation of contract and incorrect listing on ITC

Vodacom cancels my contract without my consent. From there they list me on ITC as owing them R25000 where as I only pay R658.50 a month.

Now they refuse to fix my issue. Very frustrated with this telecom company! I will NEVER use them again

0
Replies (3)
Vodacom
Vodacom's reply12 Dec 2017, 12:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

BC
Byron C's update12 Dec 2017, 12:15
Reviewer Update
How long will you take to resolve this issue?
BC
Byron C's update18 Dec 2017, 13:53
Reviewer Update
Good day Vodacom? can you at the very least send me an email showing proof that you have sent the information to ITC for correction?