RG
Rebecca G

1 reviews | Active since Sept 2019

30 Sept 2019, 07:17

Sucky service with silicone screen guard

I have had the same experience as Algernon A. On the 11th of September 2019, I visited the V&A waterfront Vodacom store to get a silicone screen protector put onto my phone. I was ensured that they do not put the cover all the way to the edge of the screen because I have a good quality case (Speck), i asked if they were sure and the lady said “Yes! With your case and new screen protector, your screen will be completely protected”. Imagine my surprise when 3 weeks later, I drop my phone and my entire screen cracks from 2 of the exposed corners of the screen. So after spending R400 on what should be an invisible (for 6 months according to the warrantee), my screen experiences the worst crack I’ve ever had in 5 years.

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Replies (1)
Vodacom
Vodacom's reply30 Sept 2019, 08:07
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team