1 reviews | Active since Apr 2017
Suckered Again !!
<p>In January 2017 I contacted Vodacom to cancell my contract after over 20 years of being a loyal client. The consultant Hope, that I chatted to, offered me a deal that I could not refuse and made financial sence. Since this conversation, nothing promised has materialised, and I am spending hours on the phone trying to resolve, what I believe to be a quite simple resolution. It has been week's now, and the person I have been dealing with has conveniently left the orgasination and the second person, is on leave. I cannot even make a phone call, and yet my bill arrived promplty this morning. My next step is the consumer protection office, because I am beyond mad. Vodcaom please resolve this issue that is taking forever to resolve.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for responding. Hope has contacted me, but I do not believe that this issue is resolved compeletely. I have tried calling him but cannot get through as he is always on a call.
Thank you for responding. Hope has contacted me, but I do not believe that this issue is resolved compeletely. I have tried calling him but cannot get through as he is always on a call.
Hi Natalie
As discussed, this matter has now been resolved.
Have a pleasant day further :)
Regards,
RJ
Hi Natalie
As discussed, this matter has now been resolved.
Have a pleasant day further :)
Regards,
RJ
Thank you Rudi for your patience and understanding, and making such efforts to resolve this issue with speed and grace. Appreciated. Thanks too Hello Peter :)
Thank you Rudi for your patience and understanding, and making such efforts to resolve this issue with speed and grace. Appreciated. Thanks too Hello Peter :)