NM
Nomvula M

1 reviews | Active since Mar 2009

30 Sept 2016, 10:01

Such stinking service

<p>I have been a customer for over 10 years on contract and have paid well all these years. Have changed my contract recently and i have to top up when my miuntes are finished. Each time i top up using airtime advance i only qualify for R10 only and this has been for months. I called Vodacom yesterday spoke to Thuli and she said it was fixed & has increase it, today i tried to do an advance and i still can only top up with R10!!! Vodacom u can take this contract a shove it, next year am so done with your nonsense contract, u have flop systems why did i only qualify for so little when i could qualify for more. My other pay as u go number never qualified for a cent and i buy so much airtime on it too. Each time i tried to do an advance was told i need to have bought air for R29 for 3 months and this is after 4 years or more having this number and buying airtime for more that R29 even. Your systems should automatcially pick this up & give me a proper advance . Am so done with this nonsense and your stupid systems really!!</p>

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Replies (1)
Vodacom
Vodacom's reply30 Sept 2016, 11:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,