Such shocking service to say the least. Been a vodacom customer ever since i started using a phone...

So disappointing with how vodacom is handling this.Wow i am absolutely shocked at the terrible service i am receiving from vodacom insurance.because when it comes to paying claims its always an issue. Last year when i had the same issue i should have known then to change the insurance but yet i gave them the benefit of the doubt and trusted that they will sort it out but no they didnt. To my suprise when i need to claim now the DAMN problem was not sorted out from last year. When ever i speak to someone its always a different story. And for a superior to be speaking like they did to me is not on. They were not at all interested in helping. A lady mercy that i spoke to told me that the system updates when they put things through and from their it never picked up the insurance payment again in other words she stated it as " system error". Its not my responsibility to check every month if it has been taken off or not. i cant check the statement all the time to make sure the job is done every single month. I work im not at home doing nothing. Absolutely shocking and terrible service. Reason why I got it was because I am unable to put out a big sum of money for repairs. Surely they should have called like every one else does and ask how come we haven’t paid yet. Its not my fault that the system made a stuff up. Why should I be held responsible. Any company no matter who they are would phone and say look we haven’t received payment as yet whats happening??? Cant even begin to explain how disgusted I am with the service.