Such Poor Service

<p>On 12/07/2016 I went to the Vodacom Key West branch to do migration on my Vodacom contract, the service was good but that's not the problem. The migration fee that I had to pay was an amount of R4417.50 so that I paid at the Key West branch on the same day to migrate to a uChoose smart XL plan for an amount of R809.00 + the insurance on my Samsung S6 so in total in needed to pay R1021.00 at the end of August as the call center advised me that I'm in credit with Vodacom. So when end of July came no money was taken off my account for Vodacom which was fine due to the fact that I was in Credit with them, now comming end of August an amount of R5323.43 was taken off my bank account. So I went to FNB and reversed the Debit order due to the fact that this amount is incorrect. After that I went straight to Vodacom Key West Branch again they called the call center immidiatly for me to see if they can assist me and after 45min of holding on and people transfering the calls to several people no one could actualy assisted us. Jarrod from the Key West Branch then advised me that we should see to pay the R1021.00 on my account and this was paid this morning at the Branch. I do have all proof of payments and migration payments as well. I don't know why Vodacome is doing this, this is really frustrating as this now has given me a bad credit record due to the fact that that amount of R5323.43 was taken off. This is such poor client service from VODACOM SA and the call center and people working in the accounts dept. I'm really considering to take this to the press if this matter does not get resolved asap. And I'm not even joking around I will see to it to go and see a journalist soonest if someone from Vodacom that has any sence and client service in them to assist me and sort this problem out for me. I've been a client with Vodacom for such a long time now but however now I'm really considering it to move to another service provider as well. They are giving me a bad name and it's not even my fault. I'm really frustrated and angry about this. </p>