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Palesa M
1 reviews | Active since Aug 2015
15 May 2026, 11:50
Such a Rip-off
Can Vodacom explain Please why an e-sim code expires after using ot once ,but a plastic one I can use it on different phones for life,I can take it out and insert it for life and it will work .The plastic one I pay R1 ,e-sim is R25 rand and I can insert it only once ,I can't insert on another phone or re-insert on the same phone.Why?
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
15 May 2026, 12:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 May 2026, 12:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
PM
Palesa M's updateReviewer Update
15 May 2026, 13:58Your response shows clearly you didn't read my message to understand. You are telling me I can only use it on a registered phone and If I want to change phones I need to do a Sim swap and pay another R25 ,I said even on the same phone ,should you delete the e-sim you need to pay again R25 rand...Why?I bought the e-sim ,why do I have to pay again and again ,and mind you I deleted it to re-insert because I am not getting any network ,and customer service can't solve the problem.Plastic you use it for life ,e-sim what is the problem?You can take it from this phone to another no problems
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Palesa M's update15 May 2026, 13:58
Reviewer Update
Your response shows clearly you didn't read my message to understand. You are telling me I can only use it on a registered phone and If I want to change phones I need to do a Sim swap and pay another R25 ,I said even on the same phone ,should you delete the e-sim you need to pay again R25 rand...Why?I bought the e-sim ,why do I have to pay again and again ,and mind you I deleted it to re-insert because I am not getting any network ,and customer service can't solve the problem.Plastic you use it for life ,e-sim what is the problem?You can take it from this phone to another no problems
Vodacom's replyOfficial
15 May 2026, 14:33Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 May 2026, 14:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
PM
Palesa M's updateReviewer Update
19 May 2026, 19:16Vodacom is going to contact me when via sms? It is 19May @19:15 ,I am still waiting….
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Palesa M's update19 May 2026, 19:16
Reviewer Update
Vodacom is going to contact me when via sms? It is 19May @19:15 ,I am still waiting….
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Palesa M's updateReviewer Update
19 May 2026, 19:17Via whatsapp actually…
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Palesa M's update19 May 2026, 19:17
Reviewer Update
Via whatsapp actually…