FM
Francinah M

1 reviews | Active since May 2011

02 Nov 2017, 15:24

Such a rip-off

Can someone please explain to me how 856 MB of data amounts to R500. I have never in my life used so much data in a period of less than 30 minutes. I was not even actively using my phone . All that from updates. This is beyond comprehension.

0
Replies (2)
Vodacom
Vodacom's reply02 Nov 2017, 15:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply03 Nov 2017, 08:31
Official

Dear Francinah,

Thank you for your patience.

I've responded to you via SMS with feedback.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,