KM
Kamogelo M
1 reviews | Active since Jul 2021
14 Dec 2023, 13:27
Such a let down service…
Experiencing the worst service—I initiated an upgrade on November 24, 2023, with the online team. After an initial SMS about back-ordered devices, communication ceased. Despite numerous follow-ups, until I received an invoice with the wrong delivery address. No courier company ever contacted me to make arrangements for delivery. Upon inquiry, I was informed the upgrade status showed as returned in the system. Everytime I’m being told the upgrade was done on the old system(M2) and an agent will call me back.Despite promises of callbacks and numerous escalations, no resolution has been achieved. The latest assurance is a redo of the upgrade, yet the wait persists. Requests to speak with a manager or supervisor are consistently met with claims of perpetual meetings..
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
14 Dec 2023, 13:38Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Dec 2023, 13:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Jan 2024, 11:26Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Online Sales/ Upgrades Team. Based on the feedback provided the team has confirmed that the deal is no longer available.
Please find below T&C found on the Vodacom website. All products and pricing are subject to stock availability. The price of each product will be displayed with the product listing. In the event of a sales or special offer, the discounted price shall be displayed. Should a product / service is listed at an incorrect price or with incorrect information due to any technical error, Vodacom shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product/ service, unless the product has already been delivered or the service has already been availed by you. In the event that an item is wrongly priced, Vodacom may, at its discretion, either contact you for instructions or cancel your order. Unless the product ordered by you has been delivered and the services are availed, your offer will not be deemed accepted and Vodacom will have the right to modify the price of the product/ service and contact you for further instructions using the e-mail address provided by you during the time of registration or placing of order, or cancel the order and notify you of such cancellation. PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES PROVIDED OR OFFERRED ON THE SITE ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE AND AT THE SOLE DISCRETION OF VODACOM. VODACOM may revise and cease to make available any product/ services at any time. In the event, VODACOM is unable to deliver the product to you on time or at all, your order will be cancelled due to unavailability of the product or at your instructions due to failure to deliver the product on the expected time of delivery by our delivery partners.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Online Sales/ Upgrades Team. Based on the feedback provided the team has confirmed that the deal is no longer available.
Please find below T&C found on the Vodacom website. All products and pricing are subject to stock availability. The price of each product will be displayed with the product listing. In the event of a sales or special offer, the discounted price shall be displayed. Should a product / service is listed at an incorrect price or with incorrect information due to any technical error, Vodacom shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product/ service, unless the product has already been delivered or the service has already been availed by you. In the event that an item is wrongly priced, Vodacom may, at its discretion, either contact you for instructions or cancel your order. Unless the product ordered by you has been delivered and the services are availed, your offer will not be deemed accepted and Vodacom will have the right to modify the price of the product/ service and contact you for further instructions using the e-mail address provided by you during the time of registration or placing of order, or cancel the order and notify you of such cancellation. PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES PROVIDED OR OFFERRED ON THE SITE ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE AND AT THE SOLE DISCRETION OF VODACOM. VODACOM may revise and cease to make available any product/ services at any time. In the event, VODACOM is unable to deliver the product to you on time or at all, your order will be cancelled due to unavailability of the product or at your instructions due to failure to deliver the product on the expected time of delivery by our delivery partners.
Regards,
Consumer Website Team
Best regards,
Vodacom's reply03 Jan 2024, 11:26
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Online Sales/ Upgrades Team. Based on the feedback provided the team has confirmed that the deal is no longer available.
Please find below T&C found on the Vodacom website. All products and pricing are subject to stock availability. The price of each product will be displayed with the product listing. In the event of a sales or special offer, the discounted price shall be displayed. Should a product / service is listed at an incorrect price or with incorrect information due to any technical error, Vodacom shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product/ service, unless the product has already been delivered or the service has already been availed by you. In the event that an item is wrongly priced, Vodacom may, at its discretion, either contact you for instructions or cancel your order. Unless the product ordered by you has been delivered and the services are availed, your offer will not be deemed accepted and Vodacom will have the right to modify the price of the product/ service and contact you for further instructions using the e-mail address provided by you during the time of registration or placing of order, or cancel the order and notify you of such cancellation. PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES PROVIDED OR OFFERRED ON THE SITE ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE AND AT THE SOLE DISCRETION OF VODACOM. VODACOM may revise and cease to make available any product/ services at any time. In the event, VODACOM is unable to deliver the product to you on time or at all, your order will be cancelled due to unavailability of the product or at your instructions due to failure to deliver the product on the expected time of delivery by our delivery partners.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Online Sales/ Upgrades Team. Based on the feedback provided the team has confirmed that the deal is no longer available.
Please find below T&C found on the Vodacom website. All products and pricing are subject to stock availability. The price of each product will be displayed with the product listing. In the event of a sales or special offer, the discounted price shall be displayed. Should a product / service is listed at an incorrect price or with incorrect information due to any technical error, Vodacom shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product/ service, unless the product has already been delivered or the service has already been availed by you. In the event that an item is wrongly priced, Vodacom may, at its discretion, either contact you for instructions or cancel your order. Unless the product ordered by you has been delivered and the services are availed, your offer will not be deemed accepted and Vodacom will have the right to modify the price of the product/ service and contact you for further instructions using the e-mail address provided by you during the time of registration or placing of order, or cancel the order and notify you of such cancellation. PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES PROVIDED OR OFFERRED ON THE SITE ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE AND AT THE SOLE DISCRETION OF VODACOM. VODACOM may revise and cease to make available any product/ services at any time. In the event, VODACOM is unable to deliver the product to you on time or at all, your order will be cancelled due to unavailability of the product or at your instructions due to failure to deliver the product on the expected time of delivery by our delivery partners.
Regards,
Consumer Website Team
Best regards,
KM
Kamogelo M's updateReviewer Update
03 Jan 2024, 12:05Unfortunately I have received any feedback, I was told they investigating and then there was silence.
KM
Kamogelo M's update03 Jan 2024, 12:05
Reviewer Update
Unfortunately I have received any feedback, I was told they investigating and then there was silence.
KM
Kamogelo M's updateReviewer Update
03 Jan 2024, 12:11Can you please send explain where they got the address they captured and why no one communicated the delivery. And why the courier company did not communicate.
KM
Kamogelo M's update03 Jan 2024, 12:11
Reviewer Update
Can you please send explain where they got the address they captured and why no one communicated the delivery. And why the courier company did not communicate.
KM
Kamogelo M's updateReviewer Update
03 Jan 2024, 12:14And if you listen to the recording they said they will still honour the deal even though Black Friday had passed.
KM
Kamogelo M's update03 Jan 2024, 12:14
Reviewer Update
And if you listen to the recording they said they will still honour the deal even though Black Friday had passed.
KM
Kamogelo M's updateReviewer Update
04 Jan 2024, 18:04I have yet again waisted my time.. I went in store to do an upgrade they couldn’t help me because the system show I have done an upgrade already. And the upgrade shows back order on the system.We called online support since the deal needs to be cancelled by them. Online said they can’t assist because the deal was processed by another dealer.they will log an escalation.What’s frustrating is no one is taking ownership of this mess..
KM
Kamogelo M's update04 Jan 2024, 18:04
Reviewer Update
I have yet again waisted my time.. I went in store to do an upgrade they couldn’t help me because the system show I have done an upgrade already. And the upgrade shows back order on the system.We called online support since the deal needs to be cancelled by them. Online said they can’t assist because the deal was processed by another dealer.they will log an escalation.What’s frustrating is no one is taking ownership of this mess..