Such a dissapointment

I recently lost my note4 edge which I purchased in January 2015 with INSURANCE.About 2 weeks ago after paying insurance for 6 months I lost it I went to go claim for the handset and was told to pay 5000 upfront due that there *********** staff only activated my insurance in June this makes no sense how do you pay for something which is not even activated.I feel roped off the agent didn't even want to check my account and just ignored me becz he wanted 5000 upfront I see they have done this to lots of there customers and feel it is my duty to let them know .I now have to pay for a handset I no longer have and because of there *********** staff my insurance wasn't done properly but I'm paying for that as well so how does this work vodacom please explain why I need to continue my part of the contract bit you guys are in breach yet nothing happens to you I think it is unfair and ******** to treat customers this way many people jas had insurance issues like this with u guys and I won't rest until something is done about this.I have been loyal to ur brand and this is the thank you we as customers get maybe you should scroll Hello Peter and see the negative complaints you have ...so sad