JN
JACE N
1 reviews | Active since Jan 2017
08 Dec 2020, 12:00
SUCH A DIFFICULT TASK FOR VODACOM TO EMAIL STATEMENTS
I HAVE BEEN CONTINOUSLY REQUESTING VODACOM TO EMAIL ME MY STATEMENTS BUT IT SEEMS THAT THIS IS A VERY DIFFICULT REQUEST AS THEY SIMPLY CANNOT GET THIS RIGHT. I MAKE MANUAL PAYMENTS DUE TO THEM ONCE I RECEIVE THE STATEMENTS. WHILST WAITING FOR THE ATATEMENTS I RECEIVE A SMS THAT I AM IN ARREARS.
I AM DISGUSTED WITH THEIR INEFFICIENCIES.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Dec 2020, 14:27Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Dec 2020, 14:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JN
JACE N's updateReviewer Update
09 Dec 2020, 18:14I had received a call from a Vodacom service consultant this morning at 11.12. I explained my dissatisfaction to him. He apologised as usual and promised to email the latest invoice. It is 18.10 and I still await this email. Such is the inefficiancIes of Vodacom. THEY JUST DONT CARE !!!
JN
JACE N's update09 Dec 2020, 18:14
Reviewer Update
I had received a call from a Vodacom service consultant this morning at 11.12. I explained my dissatisfaction to him. He apologised as usual and promised to email the latest invoice. It is 18.10 and I still await this email. Such is the inefficiancIes of Vodacom. THEY JUST DONT CARE !!!