nM
nguni M

1 reviews | Active since Nov 2013

24 May 2017, 06:57

Such a bad scary service, don't know what to expect in future

<p>Took in my LG phone for assistance since I forgot my password, after few days I was told it has been taken to Turfontein to the Nigeria shop since Vodacom couldn't help.I had to go in and out Vodacom shop everyday for the whole week eventually I received it and I was asked to pay R300.00, I did not receive a receipt for that payment, reported the matter to Vodacom since I also did not get my phone cover back to date still waiting for feed back no matter I always call for follow up, I'm now in a risk of anything that might go wrong with my phone since it was taken to other place and what if it falls with no cover#dissapointed over ten years with the same contract with them.</p>

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Replies (1)
Vodacom
Vodacom's reply24 May 2017, 07:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team