Substandard service by a Vodacom representative

I had a contract with Vodacom since Nov 2022 which lapsed on 31 Oct 2025 according to the information on the Vodacom App as well as the Voice recording from Vodacom as you phone 082135 and opt for cancellation section including the ***. . I called the cancellation department on 30 September 2025 to place the Notification on record for the cancellation of the existing contract which was to end of 31 Oct 2025. In as much as i was told it has been actioned, i have become aware today the 04 Nov 2025 that it was not done and furthermore, that i am liable for the Nov payment as well.

The call centre agent insisted that my contract lapses only on the 01 Nov 2025 which is different what is on the app which i gave a photo of and their own voice recording.

I want to fellow urge vodacom clients to go on the vodacom app and take a picture of when your contract expires just incase you run into a similar experience as me and you have something to fall back on.

Why are we told that all calls are being recorded if they don’t see the need to use the recording when needed? Being send from pillar to post as no one wanted to take responsibility. This is bad - service.

I am on record that i will not pay the Nov billing/invoice. Vodacom needs to train its staff to realise the importance of acting on clients’ request, provide the correct information and not mislead clients. This includes taking responsibility for the errors of its employees and not oass that over to clients.