HK
Hubert K
1 reviews | Active since Mar 2018
20 Jun 2023, 08:25
********* subscriptions -- vodacom
vodacom is ********* in that it forces you to take a 3 month "free" content subscription with a sim only dael (and other deals) - stating that you just cancel it online before the 3 month period is over. However, this is my 4th day of trying to cancel it and it's becoming clear that they are bargaining on 1 - it being impossible to cancel via the customer care, or 2 force people instore knowing for some it's not possible, in order to grab cash. It's blatantly ********* behavior.
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Vodacom's replyOfficial
20 Jun 2023, 10:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Jun 2023, 10:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Jun 2023, 13:10Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, and the call with the Agent today 2023-06-20 at 08:52:14 the T&B Bonus Data 3GB 25% Discounted Data Bundle has been deactivated.
The query has now been resolved. Regards Consumer Website Team
The query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Jun 2023, 13:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, and the call with the Agent today 2023-06-20 at 08:52:14 the T&B Bonus Data 3GB 25% Discounted Data Bundle has been deactivated.
The query has now been resolved. Regards Consumer Website Team
The query has now been resolved. Regards Consumer Website Team
Best regards,