MB
Megan B

1 reviews | Active since Jul 2011

22 Nov 2018, 10:02

Subscriptions that I am been chareged for that I did not suscibe to

Good Morning, I am with Vodacom and don't check my invoices, but yesterday I did and since August I have been getting charges for services "Entertainment Services" and "Content Services: August ES: R73.08 September ES: R188.79 October ES R182.70 November ES: R60.90 November CS: R109.50 Entertainment Services total R505.47 Content Services total R109.62 Total R615.09 I phoned Vodacom and they say that the following subscriptions were on my account: 1. p-telecoming-zaplium-c-01 (SX69) Opera Telecom 2. MyCoolMobi/PnetShop Services Vodacom cancelled them with immediate . Firstly how are the companies able to do this without permission. Does this mean that I just loose the R615.09 as this is a lot of money for me. Do these companies think that it is okay to take peoples money. They should be penalized What is the next step that I can take? Thanks Megan Bertz

0
Replies (2)
Vodacom
Vodacom's reply22 Nov 2018, 10:03
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply22 Nov 2018, 15:20
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per discussion, your query has been resolved.

Regards
Vodacom Consumer Website Team