KC
Kavesha C
1 reviews | Active since Sept 2017
08 Sept 2017, 17:02
Subscriptions not subscribed to
I was billed for a vlive subscription that I have not subscribed to. Call centre merely sent me a message on how to unsubscribe. I attempted to unsubscribe without success. There is no way to unsubscribe from these services that I did not sign or apply for and furthermore I get no refund on the amount paid
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
09 Sept 2017, 06:33Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Sept 2017, 06:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Sept 2017, 14:41Hi Kavesha
As discussed, feedback has been provided.
Have a pleasant day further!
Regards,
RJ
Best regards,
Vodacom's reply12 Sept 2017, 14:41
Official
Hi Kavesha
As discussed, feedback has been provided.
Have a pleasant day further!
Regards,
RJ
Best regards,