CM
Cindy M

1 reviews | Active since Jul 2017

27 Aug 2020, 09:55

Subscriptions not approved by me

If I could give 0 stars I would, checked my airtime balance my money gone, spoke to the bot cause people at vodacom seem to be nil and void, interesting enough the bot tells me I have subscriptions, I have never subscribed to anything yet vodacom just continues to do as they please first with my data that does not roll over, witch is against the law by the way now they just subscribing me to nonsense I don't even know what the subscription is all about. The signal at my house is up to nonsense as I have to go outside to make a call, called them numerous times regarding this and still not sorted out, but hey why would they give a dam they making money so ***** you as a customer that pays salaries.

0
Replies (4)
Vodacom
Vodacom's reply27 Aug 2020, 10:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

CM
Cindy M's update31 Aug 2020, 07:36
Reviewer Update
I'm still waiting for someone to contact me, in the mean time I am loosing airtime like it's going out of fashion, are you going to reemburse me for the loss!!!!!!!!!!
Vodacom
Vodacom's reply02 Sept 2020, 18:22
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team

Best regards,

CM
Cindy M's update02 Sept 2020, 18:30
Reviewer Update
It is still not resolved and you have no way of talking to clients