TK
Tshepo K

1 reviews | Active since Jun 2019

17 Apr 2020, 01:55

Subscriptions *****

I really feel de*****ed by companies that loads subscriptions onto our cell numbers without our consent.

I just saw a difference in my airtime just now and called vodacom help desk as the *111# content services option is not working. I was very surprised to learn that I have been having a daily subscription of R7 since december 2019. I do not have knowledge of this and surely never agreed to any Soulman services.

I asked the lady to also rever se the money and she told me they do not reverse the funds like this, they only reverse it is was on the 1st after allocating airtime,.

This is totally unacceptable before I have my content services option blocked and anything I have to approve it first before taking my airtime. How dis this approve and how much money have they took already.

I want my money back, all of it

0
Replies (1)
Vodacom
Vodacom's reply17 Apr 2020, 07:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team