Subscription services and Vlive taking money as they please

<p>I noticed money disappearing from my account, at which point I phoned Vodacom. They confirmed there were 5 subscription services deducting from my account, I didn't subscribe to any one of them.</p> <p> </p> <p>Vodacom cancelled the services which they told me can take up to 3 days. One of them were R20/day so that is R60 for one service till they actually canceled it. The services were canceled on the 14 July.</p> <p><br />They then gave me a number 31050 which I should sms STOP ALL to if I suspect this again. I told them to bar all subscriptions on my line as I will never subscribe to these services, which they told me cannot be done.</p> <p> </p> <p>This morning I noticed my money dissapearing again, sms'ed and the service came back saying I'm not subscribed to any services, so I phoned Vodacom, first call they told me I now have a Vlive subscription which was activated at R5/day which the initial number they told me to SMS didn't pick up.</p> <p><br />I told them to cancel it as I didn't subscribe to the service, they said that will take up to 72 hours as they need to log it, which I told them is unacceptable.</p> <p><br />They then told me to dial the *111# number and unsubscribe there, which didn't have an option to unsubscribe. On my second call to Vodacom, the lady said I must unsubscribe on the Vlive website www.vlive.com, when I go to this site it redirects to adverts in my case it was some way to cheat the Lottery and second time Asian Woman looking for Men.</p> <p><br />She told me she will phone me back because she must find out what other way there is to unsubscribe, I know by now that they do not phone back, so told her I will wait. After hanging on for a while she said I need to sms Stop to 31116, this actually worked and I could unsubscribe, but unsubscribing doesn't refund the money they already took from my account!</p> <p> </p> <p>No one at Vodacom can tell me were I gave consent for this or show me proof that I accepted any of these services, they just say it might be links I click on or videos I open etc, which is definately not the case.</p> <p><br />Vodacom needs to catch a wakeup and put something in place that prevents their customers from being charged for things they did not consent to.</p>