Subscription services

for the last two months I have been questioning Vodacom about why my bill has doubled since I changed to Samsung. I have the following responses in writing:<br> 1. Payment not made in January - actually Nov and not mine<br> 2. Automatic subscriptions by phone<br> 3. Data<br> I then reconciled the bill and made an arrangement which they signed. They then neglected to debit as requested and first said it was returned - not possible and then that is wasn't done. Because they didn't do it I must now pay more. Then I discover subscription services on all four lines - none of which done by us - all four lines, same time, same day? This works out to a mind boggling R5500. They have ****, never answer questions and won't put you through to a manager. They wrote off data - sure - but as they were writing off their own mistakes it is not as charitable as it seems. You can't see them on a Saturday, they don't answer email and don't call. Any queries get ignored. Their accounts are a joke and their statements bizarre - at one stage ours was R26 000. Hello Peter doesn't scare them. Now have a case pending at ICASA and the NCC plus small claims court