1 reviews | Active since Jun 2017

28 Jun 2017, 10:14

Subscription service with Deezer Music service

<p>I cant recall a single event ever where I had to deal with this incompetencies and poor service delivery.</p> <p> </p> <p>The incentive from Vodacom is great to allow you free access to deezer and then after the trail, paying.</p> <p> </p> <p>My issue is that after the trail period, to get either Vodacom or Deezer to take my money for the service is such an issue, when I call into Vodacom they have clue what in this universe im talking about, even when I speak to the managers. My query was put through to some technical team and we all know how that ended, been 3 weeks still nothing. </p> <p> </p> <p>Vodacom are you in on this thing with Deezer or not, if so please train your staff and pull up your socks.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply28 Jun 2017, 11:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team