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Carlo T
1 reviews | Active since May 2018
16 Sept 2020, 08:34
Subscription service ****
I received an SMS That I’m “subscribed to content services”. Not having subscribed to anything and being generally very careful about clicking suspicious links, I went into the Vodacom app and found I was subscribed and paying R10 a day for “Hunky dory” - I’ve never subscribed to anything like this, but this explains why my airtime was disappearing! My only guess is that Vodacom automatically subscribed me to whatever this is and I’ve just been losing airtime to it without knowing. I’m really upset with Vodacom about this and request that they reverse these charges!
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Replies (2)
Vodacom's replyOfficial
16 Sept 2020, 08:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Sept 2020, 08:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Carlo T's updateReviewer Update
16 Sept 2020, 13:17Thank you Vodacom - I’m very happy with the response received - a helpful Agent called me and investigated and they have reversed the deductions to my airtime despite it having been a third party ****.
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Carlo T's update16 Sept 2020, 13:17
Reviewer Update
Thank you Vodacom - I’m very happy with the response received - a helpful Agent called me and investigated and they have reversed the deductions to my airtime despite it having been a third party ****.