YD
Yolanda D
1 reviews | Active since Oct 2012
09 Jul 2018, 13:15
Subscription increases each month
Every month my account is going up by a few rand and it's not because of the extra VAT it's the subscription fees, before VAT. I took out a contract for R350 pm, all inclusive now it's at R408 for the month already. When I ask a Vodacom consultant in the store he says to be me "but if they do that they will be giving you extra data or minutes but you have to check your account at the start of the month" or he says "it's a term and condition of the contract". What the hell? I signed a contract for R350 pm, that is my budget per month, how can it just increase as Vodacom see fit! This is why I'll stick with MTN going forward.
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Replies (2)
Vodacom's replyOfficial
09 Jul 2018, 14:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jul 2018, 14:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
YD
Yolanda D's updateReviewer Update
25 Jul 2018, 13:45I do not accept the explanation given to me and it is a whole load of *******. I signed a contract for R350 pm and it is not acceptable to be charged more.
Cannot wait for this contract to end.
YD
Yolanda D's update25 Jul 2018, 13:45
Reviewer Update
I do not accept the explanation given to me and it is a whole load of *******. I signed a contract for R350 pm and it is not acceptable to be charged more.
Cannot wait for this contract to end.