BS
Bernelee S
1 reviews | Active since Sept 2017
12 Feb 2019, 15:58
Subscription Increase
I took a WIFI contract in January of 2017. I checked my statement and it shows that my subscription increased to: R261,27 previously it was round about R230,00 something. I called the call centre to find out why my subscription has increased and they advised me that my two year contract has come to an end meaning that the special I took at the time came to an end therefore my subscription has increased. Please advise why I was not notified about this??????? If I was advised of this before please send me either a signed contract done by myself with the clause showing that an increase will take place or a telephonic conversation where I was advised.
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Replies (3)
Vodacom's replyOfficial
12 Feb 2019, 16:01 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Feb 2019, 16:01
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Feb 2019, 18:30 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly find the duration Terms and conditions attached below:
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions Regards Consumer Website Team
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions Regards Consumer Website Team
Best regards,
Vodacom's reply12 Feb 2019, 18:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly find the duration Terms and conditions attached below:
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions Regards Consumer Website Team
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions Regards Consumer Website Team
Best regards,
BS
Bernelee S's updateReviewer Update
14 Feb 2019, 07:26I asked for a signed contract where I agreed to these terms and conditions not a link with no signature. Please forward me a signed contract with my terms and conditions along with the clause stating the increase
BS
Bernelee S's update14 Feb 2019, 07:26
Reviewer Update
I asked for a signed contract where I agreed to these terms and conditions not a link with no signature. Please forward me a signed contract with my terms and conditions along with the clause stating the increase