NA
Niven A
1 reviews | Active since Mar 2018
12 Mar 2018, 18:03
Subscription *****
I upgraded my contract in Jan 2018. With no knowledge of any additional subscriptions, I am being charged a ridiculous amount exceeding R1000 monthly for a "subsrciption" to Vodacom live. When engaging with a call centre consultant, I am being told that somebody from the back office will be in contact with me. In the meantime, I will have to accept that my account will be debited for a service that I am not using! Utterly disappointed!!!!!
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
13 Mar 2018, 07:38Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Mar 2018, 07:38
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Mar 2018, 16:39Good Day
Kindly note that your enquiry has now been completed.
Regards
Dominic
Best regards,
Vodacom's reply22 Mar 2018, 16:39
Official
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dominic
Best regards,