subscription costs

<p>on 07 July 2017 I contacted vodacon with a query as to why my monthly deductions are not fixed as discussed when I took out my third contract with the business. the lady I spoke to was kind enough to explain the charges and assisted in removing month to month data purchases on my other 2 numbers.</p> <p> </p> <p>upon further investigation with the consultant, and to my utter shock, i wa informed that i had a number of subscritions on 2 of my number (one on my 072 numebr) which has been deducting R9-00 from my account daily since December 2011. i asked the lady to check for me who this subscription is for and where i can get confirmation that i subscribed to this, she was only able to tell me that she can deregister this and i will get an sms. another 5 said daily subscritions were shown to exist on my 964 number, which i only took out earlier this year.</p> <p>now here I am thinking the sms will contain some sort of information, and guess what, the sms simply stated "You have ben unsubscribed from switchfire sa epison service with effect from 2017-07-07" and nothing more. the other 5 smses on my other number were exactly the same.</p> <p> </p> <p>mind you, i do not get any information from these services that would indicate that i am in fact registered for the service. since 2011 December.</p> <p> </p> <p>the lady indicated that this is the reason why my contract amount was more than what was agreed upon on a monthly basis, but will I see this on my statement, oh no, my monthly statement says absolutely mothing about these monthly subscriptions. </p> <p>this means that Vodacom has taken almost R17000.00 from me since december 2011 nd no where can they indicate when or how i actually subscribed to these. </p> <p> </p> <p>i asked for the team leader's email address and what i was given does not exist.........that's vodacom for us right...</p>