MT
Mathe T

1 reviews | Active since Jul 2017

08 Jul 2017, 08:28

Subscription closed before date

<p>I got an SMS saying that I must arrange to pay on ********** , which is the Vodacom accounts department. I texted back and said I will pay on the 29th July and I got a text back saying I only have till the 13th July to pay or my subscription will be closed. I got another text saying that it will put payment for the 29th and I said I will try to honour the requested date. Next thing, my phone subscription is off. I called the Accounts department and the guy I spoke to said someone made a call and his not disputing what I said but he can't help me. I don't think he believed my text story even though I said I still have the SMS'. Even though I said I will contact Hello Peter he didn't even seem worried. This is beyond frustrating and unfair because every time I arrange a payment date, I honour it. This is disappointing shame.</p>

0
Replies (3)
Vodacom
Vodacom's reply08 Jul 2017, 08:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

MT
Mathe T's update12 Jul 2017, 13:13
Reviewer Update

I still haven't heard anything from Vodacom. Nothing had been done

MT
Mathe T's update14 Jul 2017, 11:59
Reviewer Update

I'm so disappointed because nothing has been done to resolve this dispute. Like absolutely nothing. This is just embarrassing and disappointing. You put a system in place and you can use t yourself or let alone account for the mistake