1 reviews | Active since Jul 2017
Subscription closed before date
<p>I got an SMS saying that I must arrange to pay on ********** , which is the Vodacom accounts department. I texted back and said I will pay on the 29th July and I got a text back saying I only have till the 13th July to pay or my subscription will be closed. I got another text saying that it will put payment for the 29th and I said I will try to honour the requested date. Next thing, my phone subscription is off. I called the Accounts department and the guy I spoke to said someone made a call and his not disputing what I said but he can't help me. I don't think he believed my text story even though I said I still have the SMS'. Even though I said I will contact Hello Peter he didn't even seem worried. This is beyond frustrating and unfair because every time I arrange a payment date, I honour it. This is disappointing shame.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
I still haven't heard anything from Vodacom. Nothing had been done
I still haven't heard anything from Vodacom. Nothing had been done
I'm so disappointed because nothing has been done to resolve this dispute. Like absolutely nothing. This is just embarrassing and disappointing. You put a system in place and you can use t yourself or let alone account for the mistake
I'm so disappointed because nothing has been done to resolve this dispute. Like absolutely nothing. This is just embarrassing and disappointing. You put a system in place and you can use t yourself or let alone account for the mistake
