Subscription charges post contract cancellation

<p>I am deeply unhappy with Vodacom currently due to an incorrect billing which remains unresolved even after I have reported it and have had a couple of very heated discussion with a couple of call centre agents.</p> <p>1.On 12 April 2016 at 8:33 am I sent through an email requesting cancellation of contract account number I ********** -1<br />2. On the same day 12 April 2016 at 1:37pm I received a response acknowledging my email and notifying me that the contract would be cancelled on 30 April 2016, wherein I will be given 48 hours to load prepaid airtime, failing which the number will be deleted.<br />3. On 30 April 2016, my contract was indeed terminated and I bought airtime and loaded it on the phone.<br />4. On 13 May 2016 I received a Tax invoice number H9-6EP3, invoice date 01/05/2016. Included in the invoice were subscription charges for MAY amounting to R648,24 before VAT as well as domestic SMS and data usage amounting to R 196,64 combined. The total amount for the invoice was R962.02 including VAT<br />5. Same day at 5:16 pm I sent an email to Vodacom querying the the Subscription charges for May. After a couple of calls, Thembeka Mbulawa sent me an email confirming that my has been escalated to the ISD Log to rectify the billing for May subscription charges.<br />6. On 31 May 2016 a deduction of R962,02 on behalf of Vodacom went through my account. I immediately phoned the bank to reverse the debit order since vodacom had no authority to deduct subscription charges for May and I was still awaiting correction of the billing as per communication from Thembeka Mbulawa.<br />7. On 15 June 2016 I received a statement from Vodacom dated 3 June 2016, where the R962.02 had been charged to my account again with an additional charge of R100 which I am not sure of what it is for.</p> <p>Having said all that, <br />1. I refuse to pay subscription charges for May when I did not enjoy such since my contract terminated on 30 April 2016. I think it is highly *******, devious and an act of dishonesty on vodacom's part to put through such a charge. Even worse to debit my account after i had brought this error to the attention of the service provider. <br />2. I refuse to pay the additional charge of R100 processed through my account. Infact Vodacom should be paying me for the time and pain of going through *********** customer service agents who for some reason think that customers are too dumb to read or understand invoices<br />3. I have no problem paying the the additional charges for usage in April which 0.79 + R194.85 plus VAT. <br />Once this is resolved, I want absolutely no dealings with Vodacom. Do not phone me, do not email me, do not sms me, nothing. absolutely nothing. I don't do business with ******.</p>