BC
Bollie C
1 reviews | Active since Sept 2017
27 Sept 2017, 21:50
Subscription
I have fees accruing on my bill for vodacom live, when I inquired today at the vodacom shop they tell me that it is a subscription. I have never subscribed to anything, they tell me it can happen through games and that they can do nothing about this. I am sorry this is unacceptable, why should I be paying for something that I did not sign up for and the vodacom shop tell me it is not their problem, so whose responsibility is it. Why is it possible to just simply load charges on my account. This is unacceptable.
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Replies (2)
Vodacom's replyOfficial
28 Sept 2017, 07:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Sept 2017, 07:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Oct 2017, 14:43
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Oct 2017, 14:43
Official
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,