Subscription

Hello Peter

I hope you can help me. I have a problem with my Vodacom Contract Cell no: ********** 408. I have taken out a 2 year contract in August 2014 from Auto page, on of there service providers.

The first amount that was deducted was R262-56 on 30/09/2014 and thereafter R309-50 per month. I am still paying. It increased to R320-50. After two years I wanted to know if I can upgrade and their response was that I can only upgrade on 19/12/2017.

After several calls and visits to the Vodashop they never came back to me, I wanted them to refund me because I am already paying 3 years.

I visited their offices again on 29/07/2017 with all my bank statements. They scanned and mailed it to Acquisitions Department, Customer Care and Billing. They assured me they will come back to me in 48 hours. Up to today nobody came back to me. Auto page notified me that they are going to close down but nothing will change I will get my bill directly from Vodacom. Vodacom started deducting the debit order on 03/05/2016 when Auto Page closed.

I have spoken to Nkateko from Vodacom Billing, she was the only one that came back to me and said that they, Vodacom was paid by Auto Page since 2014. I also took out another 2 year Vodacom contract again from Auto Page January 2017 and that one can be upgraded on 22/11/2017.

Why is it that there is no problem with the second contract but they want me to pay 3 years and 4 months for the first contract.

This is not acceptable I need to be refunded for 1 year subscription from September 2016 to September 2017 and the contract must stop immediately.

Hope you can help me?

Mrs. Anna G.C. van Wyk ID: ********** 044085

Tel: ********** 939