Subscribing to Games service

********** 753 did not join this service. we noticed airtime was disappearing. after 3 x prepaid recharges of R55 each, we decided to action this. spoke to a vodacom customer care who informed us that we had subscribed to Games & that took R7 off the airtime. we unsuccessfully couldnt find an email address for vodacom complaints, hence our contact with HP. We asked the operator when this was done & she rep**** that the system did not show this info. i asked for an email contact at vodacom to find the log so we could have this traced. she was unable to help & referred us to the sms she had sent us. REF SRA2-AQSH-LRNW1. Does HP have a contact for vodacom or can HP find the date/time/action that this service was activated? we are aware of popups & tricks used to trick users to part with their money & would like to understand how/when this was done & which phone was used for this.