Subscriber collections

<p>Vodacom.. demands money..but does not provide service for the money.. </p> <p>We have paid the account.. they keep saying as per call recordings it will take 1 to 3 hours max. It has been 72 hours.. they have let me on hold 1 September 2016 for total of over 3 hours.. and they have been saying this for nearly 3 days.. </p>