JF
John F

1 reviews | Active since Feb 2018

16 Feb 2018, 11:08

Subscribed without my knowledge to 20+ value added services

I buy R100 airtime at a time in order to purchase 2GB 7 day data bundle. The only reason I even have a Vodacon simcard is to purchase and use data. On Monday 12 February 2018 I bought one such bundle and upon checking my balance immediately after that I was left with approx R60. I called customer care directly and inquired about missing airtime and was informed that I was subscribed to a collection of services, some of which are not connected to Vodacom. The agent advised that should I want all my missing airtime returned I would need to take up the inquiry with said parties. She would unsubscribe me from the Vodacom subscriptions. She promised a return call or sms within 2 working days to resolve the missing airtime, it is 4 days later. I received a sms from Vodacom directly after the call with a reference number, assuring a response within 2 working days. I am still waiting. 2 follow up texts were sent 2 days later, one from Wayne Jeftha and another from Bertram Cupido at Vodacom Customer Care. they mentioned nothing about my missing airtime.

A number of questions were raised and I am unsatisfied with the lack of insight or response at all to any of them.

Namely: > Who subscribed me to; SPOT4FUN, Security, Content, Gaming17.1, Mobilearn, Gaming17, Latina_Ladies, Africa_babes, blackbuttsV2, 2Whatzapp, VideoStripTease, ****hot, Xtreme TV, Whatsapp backgrounds and lets not forget the all enticing PlanetGames ??? >How did this happen without my knowledge? >How can Vodacom have no knowledge of when these subscriptions were activated? >Why has Vodacom subsequently not called me back to arrange my reimbur*****t? >How can I prevent this from happening again as when I woke up this morning, 16/02/2018 I had received ANOTHER sms from Vodacom reading as follows... "You have been subscribed to PlanetGames - Vodacom @ R3/day. To unsubscribe, please go to http://sa.planetgames.mobi" from + ********** 00032 (Vodacom) - when I tried to go the website given it just informed me that I had indeed subscribed to the service and the page displayed would not function when clicking on further options.

I tried calling Vodacom Customer Care only to be told by some pre-recorded message that the call centre is "unavailable at the moment"...

Vodacom You SUCK. JF

0
Replies (5)
Vodacom
Vodacom's reply16 Feb 2018, 12:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply16 Feb 2018, 13:27
Official

Good day,

Feedback has been provided.

Regards,
RM

Best regards,

JF
John F's update16 Feb 2018, 16:29
Reviewer Update
To whom? and When?
JF
John F's update20 Feb 2018, 16:39
Reviewer Update
Still no contact from Vodacom. . . when and how will this be resolved?
JF
John F's update23 Feb 2018, 17:03
Reviewer Update
Still waiting Vodacom. I want my airtime and assurance that this will not happen in future. I am scared to purchase any airtime now. I also want to know how I was subscribed in the first place??