1 reviews | Active since Feb 2018
Subscribed without my knowledge to 20+ value added services
I buy R100 airtime at a time in order to purchase 2GB 7 day data bundle. The only reason I even have a Vodacon simcard is to purchase and use data. On Monday 12 February 2018 I bought one such bundle and upon checking my balance immediately after that I was left with approx R60. I called customer care directly and inquired about missing airtime and was informed that I was subscribed to a collection of services, some of which are not connected to Vodacom. The agent advised that should I want all my missing airtime returned I would need to take up the inquiry with said parties. She would unsubscribe me from the Vodacom subscriptions. She promised a return call or sms within 2 working days to resolve the missing airtime, it is 4 days later. I received a sms from Vodacom directly after the call with a reference number, assuring a response within 2 working days. I am still waiting. 2 follow up texts were sent 2 days later, one from Wayne Jeftha and another from Bertram Cupido at Vodacom Customer Care. they mentioned nothing about my missing airtime.
A number of questions were raised and I am unsatisfied with the lack of insight or response at all to any of them.
Namely: > Who subscribed me to; SPOT4FUN, Security, Content, Gaming17.1, Mobilearn, Gaming17, Latina_Ladies, Africa_babes, blackbuttsV2, 2Whatzapp, VideoStripTease, ****hot, Xtreme TV, Whatsapp backgrounds and lets not forget the all enticing PlanetGames ??? >How did this happen without my knowledge? >How can Vodacom have no knowledge of when these subscriptions were activated? >Why has Vodacom subsequently not called me back to arrange my reimbur*****t? >How can I prevent this from happening again as when I woke up this morning, 16/02/2018 I had received ANOTHER sms from Vodacom reading as follows... "You have been subscribed to PlanetGames - Vodacom @ R3/day. To unsubscribe, please go to http://sa.planetgames.mobi" from + ********** 00032 (Vodacom) - when I tried to go the website given it just informed me that I had indeed subscribed to the service and the page displayed would not function when clicking on further options.
I tried calling Vodacom Customer Care only to be told by some pre-recorded message that the call centre is "unavailable at the moment"...
Vodacom You SUCK. JF
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day,
Feedback has been provided.
Regards,
RM
Best regards,
Good day,
Feedback has been provided.
Regards,
RM
Best regards,
