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Janet E

1 reviews | Active since Mar 2012

05 Jun 2019, 10:18

Subscribed to WASP services without my knowledge or permission!

I'm a Pay-as-you-go Vodacom customer and have been for as long as I've had a cellphone. I normally top up with R50 airtime at a time, and then buy data for R29. Over the last while, it's felt like I've had to top up more often that normal, but since I'm not subscribed to any additional services, I figured it was just me running out of data and then that eating into my airtime. Nope. This morning I noticed that R20 airtime had just disappeared, without me making phone calls or anything. After googling a bit, decided to try SMSing 'Stop all' to 31050. Within a minute I received multiple SMSes saying that I had been unsubscribed from ExploreApp, BeFit and Fun Chat. All services that I NEVER subscribed for.

I find it unacceptable that a customer can be 'signed up' for a service that they never agreed to. Who knows how long these people have been deducting R20s from me?!

Since I don't even use airtime very often, I think it's definitely time for me to switch to Rain.

0
Replies (2)
Vodacom
Vodacom's reply05 Jun 2019, 11:04
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply18 Jun 2019, 18:57
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
RegardsVodacom Consumer Website Team