TM
Tshepo M

1 reviews | Active since Aug 2012

04 Feb 2026, 21:45

Subscribed to Digital Services without consent - Vodacom is the ultimate *****

Last month a raised a complaint against Vodacom for subscribing me to services i did not consent to nor knew about. That was addressed and cancelled. After that, I started micro managing my airtime i receive for my contract and I noticed it gets eaten away even when i do nothing on the phone. Surprise surprise, I found out I'm now subscribed to nonsense like Next battle which charges R9 a day. I do not know what this is and I definitely did not subscribe to it no give consent. Also found out I subscribed to Spotify Premium which I also know nothing about. Can you STOP sneaking in these subscriptions to milk your customers of hard earned cash for services they did not give consent to. This is borderline *****. As i said last month, coming back to Vodacom after 10 years is one of the biggest mistakes I have made in recent memory. I seriously miss the incompetence of Telkom cause atleast they did not ***** money from their customers like Vodacom is.

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Replies (1)
Vodacom
Vodacom's reply05 Feb 2026, 10:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team