1 reviews | Active since Nov 2016

11 Oct 2017, 15:37

Subs allowed without my consent

Hi There,

I am using my work's data card and of late I have been in trouble for using quite exorbitant amounts of data, our IT department pulled my usage records and they showed that I have been subscribed to MyCoolMobi http://mysocoolmobi.com, INCREDIVIDEOS, and VIDSMILE and are getting billed the following amounts daily R8.77 , R17.54, and R8.77 . I would like to categorically state that I have not subscribed to these sites or services and request your assistance in stopping these billings / resolving this billing issue.

The sim on which this billing was taking place got lost in the past week, but the number there of is OLD SIM: ********** ********** 385910.

This started in May and now I have to pay back these monies, monies that were ************ly billed. I want these data charges reversed and won't rest until that is done.

0
Replies (2)
Vodacom
Vodacom's reply11 Oct 2017, 15:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply18 Oct 2017, 13:37
Official

Dear Wandile

Please be advised that we have sent you an email on the 12 Oct 2017 and had no reply.

Should you be querying a business account, please contact the business department on ***

Regards,

RJ

Best regards,