Subs allowed without my consent
Hi There,
I am using my work's data card and of late I have been in trouble for using quite exorbitant amounts of data, our IT department pulled my usage records and they showed that I have been subscribed to MyCoolMobi http://mysocoolmobi.com, INCREDIVIDEOS, and VIDSMILE and are getting billed the following amounts daily R8.77 , R17.54, and R8.77 . I would like to categorically state that I have not subscribed to these sites or services and request your assistance in stopping these billings / resolving this billing issue.
The sim on which this billing was taking place got lost in the past week, but the number there of is OLD SIM: ********** ********** 385910.
This started in May and now I have to pay back these monies, monies that were ************ly billed. I want these data charges reversed and won't rest until that is done.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Wandile
Please be advised that we have sent you an email on the 12 Oct 2017 and had no reply.
Should you be querying a business account, please contact the business department on ***
Regards,
RJ
Best regards,
Dear Wandile
Please be advised that we have sent you an email on the 12 Oct 2017 and had no reply.
Should you be querying a business account, please contact the business department on ***
Regards,
RJ
Best regards,
