Subpar communication and service: Vodacaom Fibre ISP

I have app**** for Vodacom ISP Fibre, order number is SO180 ********** 54. Despite me advising Vodacom on numerous occasions that my address had been loaded incorrectly as 20 Lobelia Street Brackenhurst (line installation covered by OpenServe), I have yet to be contacted by OpenServe. I called Vodacom ISP as recently as Friday 10 August to check that all was on track, only as per usual to be advised there is a lengthy OpenServe installation wait. Today, Vodacom reps are in my area selling fibre deals. I mentioned that I had already signed, to be told that OpenServe fibre installation is not covered my area, only Vodacom and SADV. I do ideally want Vodacom as my ISP, but need for the correct fibre installation company to be informed of my application; and given the delay for my installation to be fast tracked! Please oh please help!