Submitted a complain 4 weeks ago and got an auto response that somebody will contact me. still nothing

I submitted a report 4 weeks ago about how a Vodacom agent told me I can swap simcards on my phones because both contracts are in my name. Now their insurance refuses to cover the phone.. saying it's bridge of their terms and conditions so the phone will not be covered.Now I'm still waiting for the insurance manager to send me the name of the agent and the recording. Vodacom hello peter team promised a response 4 weeks ago and there's still no response. I guess it was just an auto reply like any other Vodacom responses.