Subject: Vodacom Refusing to Provide Settlement Letter for Paid Contract

Complaint: I took out a phone contract with Vodacom in 2022 and cancelled it early in March 2023, settling the account in full. When applying for a home loan, I discovered Vodacom still lists the contract as outstanding on my credit profile. Despite several calls and requests, Vodacom refuses to issue my settlement letter, claiming they cannot do so because I now have a fibre contract with them. This is unacceptable — the phone contract was settled and unrelated to my fibre service. This error is damaging my credit record and preventing me from securing further credit. I urgently request Vodacom to issue my settlement letter and update my credit profile accordingly.