SUBJECT: VODACOM ***** DEPARTMENT - HORRIBLE CUSTOMER CARE SERVICE

SUBJECT: VODACOM ***** DEPARTMENT HORRIBLE CUSTOMER CARE SERVICE

I'm writing this review as an extremely disappointed Vodacom "customer". The reason I put customer in inverted commas is that I become a customer without my knowledge or consent.

On May 7, 2024, I filed a formal ***** dispute and received an automated answer promising to contact me within 48 hours. However, nothing happened. A week later (May 14th), I sent a follow-up email with no response and called their customer service, where Aviwe assisted me by escalating to her manager, who stated that the ***** department would contact me within 48 hours (which, in my opinion, should not have been the case if it was an escalation), but I gave them time and they still did not contact me. Aviwe followed up with me on Monday the 20th, as promised, and I informed her that nothing had been done. She escalated a second time to her Supervisor, who was also supposed to call, however I did not receive the call, demonstrating the calibre of Vodacom's employees. I was assured for the third time that the ***** Department will call me within 48 hours, but once again, I was unsuccessful!

Today, Vodacom triple billed me for a contract I do not have with them, and their ***** Department does not believe it is necessary to address this as an urgent concern. This harms my credit report and interferes with my finances.

I'm sick of calling, waiting on hold, and dealing with unreliable arrival times. I shall escalate this matter to ICASA's Consumer Protection Department if it is not addressed with the urgency it deserves.