Subject: Urgent Assistance Needed: Fibre Service Disruption

Dear Vodacom Fibre Team,

I am writing to express my extreme dissatisfaction with the ongoing issues regarding my Fibre service.

Since February 25th, my Fibre connection has been offline. Despite daily calls to resolve the issue, I have been met with excuses ranging from an Openserve outage to a faulty router.

Since February 26th, I have been awaiting a technician to replace my router. However, I have yet to see any progress. Each time I inquire about the status, I am told that the technician has been dispatched and will contact me, yet no one has reached out.

I dispute the claim that the technician attempted to contact me on Saturday, March 2nd, as my phone was with me all day and I received no missed calls or voicemails. It is unacceptable that only one attempt was made to contact me.

Every day has been a struggle, with myself and my brother having to call in repeatedly. Despite assurances that the ticket has been escalated, there has been no follow-up communication or action from the technicians. This ongoing disruption has severely impacted our ability to work from home, resulting in additional expenses for mobile data usage.

I demand compensation for the downtime I have experienced, as I should not have to pay for a service that is not being provided.

I urgently request clarification on when the technician will finally replace my router. This situation has tested my patience, as I have always been a satisfied and loyal customer of Vodacom Fibre.

The last service number I received, dated March 3rd, is SR***.

I expect a prompt response and resolution to this matter.

Yours sincerely, A very ****ed of customer.