Subject: Urgent: Account Payment and ITC Report Update Issue

I am writing to express my concern regarding my Wi-Fi account and its impact on my credit profile. I recently noticed that my account reflects as unpaid, and my ITC report has not been updated accordingly. Since opening my account with your company, my credit score has dropped by almost 30 points, despite making regular payments.

I find this very disappointing, especially considering that I have fulfilled my payment obligations. It appears that my account information has not been properly updated on your system or reported accurately to the credit bureau.

Furthermore, I was initially informed that payment via debit order was optional. I chose not to use the debit order method, yet it now seems that this decision is affecting my account status negatively. This situation feels misleading and unfair, as I was transparent about my payment preference from the beginning.

I kindly request a detailed explanation and immediate correction of my account status and ITC report. I value clear communication and transparency, and I trust that your team will address this matter urgently.

Thank you for your attention. I look forward to your prompt response.

Kind regards,