1 reviews | Active since May 2021
Subject: Unfair Treatment and Claim Rejection
Dear Hello Peter,
I'm writing to express my disappointment and frustration with Vodacom's handling of my insurance claim. As a loyal customer for years, I fulfilled my contract for the iPhone 13 Pro Max and had it insured. When I upgraded to a new phone (15 Pro) and transferred my SIM, the 13 Pro Max was unfortunately ******.
I reported the theft, opened a case, and even blacklisted the device at Cellucity in N1 City Mall. However, my claim was rejected due to the SIM being transferred to my new phone. What's concerning is that I continued to pay insurance premiums despite the theft, and now Vodacom cites terms and conditions to deny my claim.
I find it unfair that they deduct premiums without providing coverage. I request a resolution: either pay my claim or refund the premiums paid since the theft.
Sincerely, Shirley
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Vodacom Customer Care,
I'm writing to escalate my ongoing issue with an unresolved insurance claim. Despite numerous attempts to resolve this, I'm still being referred between departments.
I spoke to Sethu, who advised sending an email to ***, but it's bouncing back. A representative from +***0 claimed they couldn't assist me and directed me back to insurance.
I'm frustrated with the lack of resolution. I request direct assistance with my claim:
- Pay the claim for my ****** iPhone 13 Pro Max or
- Refund premiums paid since the theft
Please provide a clear resolution. I'm available for further discussion if needed.
Sincerely,
Shirley
Dear Vodacom Customer Care,
I'm writing to escalate my ongoing issue with an unresolved insurance claim. Despite numerous attempts to resolve this, I'm still being referred between departments.
I spoke to Sethu, who advised sending an email to ***, but it's bouncing back. A representative from +***0 claimed they couldn't assist me and directed me back to insurance.
I'm frustrated with the lack of resolution. I request direct assistance with my claim:
- Pay the claim for my ****** iPhone 13 Pro Max or
- Refund premiums paid since the theft
Please provide a clear resolution. I'm available for further discussion if needed.
Sincerely,
Shirley