Subject: Ongoing Issue with Vodacom Contract Cancellation – Unresolved Since March

Subject: Ongoing Issue with Vodacom Contract Cancellation – Unresolved Since March

I am lodging a formal complaint against Vodacom due to their failure to cancel my contract, despite repeated attempts on my part over the past several months.

I initially contacted Vodacom on 17 March, and they have confirmed there is a record of this call. During that call, I requested a cancellation of my contract, which was apparently processed at the time. However, I later discovered that someone on their end cancelled my cancellation request—without my knowledge or consent.

Since then, my account has continued to be debited monthly, despite my original cancellation request. I attempted to follow up several times, but each time I contacted them, the calls were dropped after I went through their automated system. This has made it nearly impossible to get proper support.

In May, I finally managed to speak to a Vodacom representative. The call dropped again, but thankfully she called me back. She acknowledged that my 17 March cancellation request had been logged and submitted, but again confirmed that someone internally cancelled it. She was unable to tell me who or why.

As of today, 12 June, my contract is still not cancelled, and I have received no further updates or communication from Vodacom. This is completely unacceptable. I am paying for a service I have clearly requested to terminate, and Vodacom’s lack of transparency and support is deeply concerning.

I expect this matter to be escalated and resolved immediately, with a full refund for all debits made after March, and written confirmation that my contract has been fully cancelled.