Subject: Extremely Poor Service and Unresolved Contract Issue – Vodacom Acornhoek Mall

Last week, Monday, I went to the Vodacom store at Acornhoek Mall to buy an iPhone 16 Plus in white on contract. My contract was approved, and I was told the phone would arrive by Thursday for collection.

When I called on Thursday, I was told the stock hadn’t arrived. On Friday, they informed me that some stock had arrived but not mine, and my phone would likely be in a second batch coming Monday. On Monday, I was told the stock didn’t arrive due to rain. On Tuesday, they said RAM hadn’t delivered the stock.

Today, Wednesday, I was informed that my contract was stopped because the store didn’t pay their warehouse, and the phone isn’t coming. They advised me to go to other stores to start the process all over again.

This is completely unacceptable. I followed all the necessary steps, and my contract was approved. It’s not my fault the store has internal payment issues with their warehouse. I shouldn’t have to go to another store and start the process from scratch.

I want Vodacom to deliver my phone as promised, without further delays. Please resolve this matter urgently.