Subject: Escalation of Unresolved Insurance Claim

Dear Support Team/Vodacom Team,

I'm writing to escalate my ongoing issue with vodacom. Despite multiple attempts and a formal request to re-open my ticket, I've received no satisfactory resolution.

My issue remains: - ****** iPhone 13 Pro Max - Continued insurance premium payments - Claim rejection without justification

I've tried resolving this amicably, but due to the lack of response and resolution, I'm now seeking legal advice to protect my rights.

I'd appreciate immediate attention to avoid further action.

Sincerely, Shirley